Liberty Finanz Bonds & Insurance Brokers, Inc.

OUR PROMISE

Insurance is rightly judged on the quality of support you receive in the event of a claim, or loss. At Liberty Finanz Bonds & Insurance Brokers, Inc., we endeavour to arrange the most suitable insurance programme, designed around your needs, placed with top rated insurers. But that is just the start; should the worst happen, we firmly believe in supporting you at the time you need us the most, getting you back in the same position you were in before the loss – as quickly and painlessly as possible.

Dealing with a claim for a management team, who may be in disaster recovery mode can be difficult and time consuming. Your focus will quite rightly be on your business, staff, clients and general trading. Our priority is to take the complexity of a claim off your hands and negotiate a fair and prompt claim settlement on your behalf. We’re here to help when you need it most.

Providing a local, proactive, responsive and reassuring claims service is our number one priority. We believe we do that, with more claims expertise, in more places, which is why we have over 100 dedicated claims staff in over 30 locations. In addition to your usual account management team, our in-house claims experts are on hand to assist you on the claims journey, whenever you need us, wherever you need us. In addition, we have specialist teams in many areas and sectors, including commercial motor, caring professions, property, real estate and professional indemnity.

We can also help analyse the causes of claims to make sure of greater prevention in the future.

In addition to dealing with insurers when there is a claim, our experts also form part of your management team, offering claims reporting, insight, trends and analysis to establish the casual effect. From here we can provide proactive advice on how to best manage your risk and improve claims performance, working with you to reduce future premiums.

Making a Claim in an Emergency

Some claims may require emergency action. If you need an immediate response, even if it’s out of hours, we’re here for you. In the first instance contact your usual Account Management team on their mobile phones. If you know your insurer, you can also use their emergency helplines. It is a good idea to check your documentation and have your policy number available, when reporting an incident.

Claims